We're Here
to Help
Find answers to your most common questions right here. If you have additional questions about your renters insurance policy, please contact your agent.
We're Here to Help
Find answers to your most common questions right here. If you have additional questions about your renters insurance policy, please contact your agent.
We're Here to Help
Find answers to your most common questions right here. If you have additional questions about your renters insurance policy, please contact your agent.
FAQ
Can I transfer my renters insurance policy to a new location?
- Moving in state: If you move to a new rental residence within the same state of your previous apartment, please follow these steps to make the request:
- Log in to your account through the Customer Portal and select “Request policy change,” then “Change address,” from the customer menu. Complete the eForm to submit your request for review. We will attempt to respond to your request within 2-3 business days. If this needs to be processed immediately, please contact your agent directly.
- Moving out of state: If your new rental location is in a different state than your current policy, we can provide you a new policy in your new state and cancel your existing policy. Please contact your agent or our customer service team at 844-788-0873 for assistance.
How do I make changes to my renters insurance policy?
- You can request changes to your policy—such as updating your phone number, address, adding an additional interest or additional insured—or submit a cancellation request in two ways:
- Online: Log in to the Customer Portal and select “policy change request” from the dropdown menu.
- By Phone: Call our customer service team at 844-788-0873 for assistance.
What type of renters insurance policy changes can I make online?
- You can make changes to the following information on the Customer Portal:
- Password
- Phone number
- Address (property or mailing)
- Additional insured
- Additional interest
- In addition, you can make payments and request cancellations on the Customer Portal.
How do I obtain a new renters insurance policy?
- If you would like to obtain a new policy, please reach out to your agent or our customer service team at 844-788-0873.
How do I add scheduled personal property to my renters insurance policy?
- To add scheduled personal property, please contact our customer service team at 844-788-0873.
- Florida customers: If your policy is issued in Florida, scheduled personal property is not available.
How long is a renters insurance policy period?
- We offer a 12-month term. However, you may cancel at any time.
How do I renew my renters insurance policy?
- Policies renew automatically each year unless cancelled or non-renewed for a specific reason, including a request by you to cancel.