We're Here
to Help
Find answers to your most common questions right here. If you have additional questions about your renters insurance policy, please contact your agent.
We're Here to Help
Find answers to your most common questions right here. If you have additional questions about your renters insurance policy, please contact your agent.
We're Here to Help
Find answers to your most common questions right here. If you have additional questions about your renters insurance policy, please contact your agent.
FAQ
Can I transfer my renters insurance policy to a new location?
- Moving in state: If you move to a new rental residence within the same state of your previous apartment, please follow these steps to make the request:
- Log in to your account through the Customer Portal and select “Request policy change,” then “Change address,” from the customer menu. Complete the eForm to submit your request for review. We will attempt to respond to your request within 2-3 business days. If this needs to be processed immediately, please contact your agent directly.
- Moving out of state: If your new rental location is in a different state than your current policy, we can provide you a new policy in your new state and cancel your existing policy. Please contact your agent or our customer service team at 844-788-0873 for assistance.
How do I make changes to my renters insurance policy?
- You can request policy changes or cancellations within the Customer Portal by selecting “policy change request” from the dropdown menu or contact our customer service team at 844-788-0873 or at customerservice@msimga.com. We will respond to your request within 2-3 business days.
What type of renters insurance policy changes can I make online?
- Changes you can make within the Customer Portal:
- Payment information
- Password updates
- Make payments
How do I obtain a new renters insurance policy?
- If you would like to obtain a new policy, please reach out to your agent or our customer service team at 844-788-0873.
How do I add scheduled personal property to my renters insurance policy?
- To add scheduled property to your policy, please email us a description of the item you would like scheduled, along with pictures of the item. If the item is valued greater than $1,000, an appraisal or itemized bill of sale less than 1 year old, along with the photo, is required. If the item is valued at more than $5,000, an appraisal less than 60 days old or an itemized bill of sale is required, as well as a current photo. These items will need to be sent to us via email at customerservice@msimga.com before the coverage can be added.
- Florida Policyholders: If your policy is issued in Florida, scheduled personal property is not available.
How long is a renters insurance policy period?
- We offer a 12-month term. However, you may cancel at any time.
How do I renew my renters insurance policy?
- Policies renew automatically each year unless cancelled or non-renewed for a specific reason, including a request by you to cancel.