We're Here to Help

What are your customer service operating hours?

For billing and payments: Monday-Friday 7 a.m.-10 p.m. CT, Saturday 9 a.m.-6 p.m. CT
For all other calls or to speak to a licensed agent: Monday-Friday, 8 a.m.-5 p.m. CT
Your agent may have different operating hours.

I am having trouble with the Customer Portal. Who do I contact?

If you are having any difficulty with the Customer Portal, call us at 844-788-0873 or email us at customerservice@msimga.com.

How do I switch from paperless documents to paper statements?

If you would like to be removed from paperless documents, you can do so directly on the Customer Portal or by contacting us at 844-788-0873 or at customerservice@msimga.com.

Where can I find my agent’s name and contact information?

After you log in to your account on the Customer Portal, your agent’s information is in the “policy summary” section. It’s also listed on your policy documents.

Do you charge a cancellation fee?

No, we do not charge a cancellation fee. Our policy premiums are prorated. Any refund resulting from a cancellation will be credited to the last payment method used.

Policy Do you charge a cancellation fee? How do I make changes to my insurance policy?

How do I cancel my MSI insurance policy?

We encourage you to work with your insurance agent to process your policy cancellation request or contact an MSI customer service representative at 844-788-0873.

What are my payment options?

If paying online, you may pay with a credit/debit card or checking account, not a savings account.
Payment plans include annual, semi-annual, quarterly, or monthly payments. Always review your actual installment schedule for payment dates and amounts.

Can I pay the full amount online or make early payments?

Yes, you can pay the full amount through the Customer Portal by selecting “pay remaining balance” in the payment screen, or you can pay up to the next three installments.

Is my payment accepted immediately?

If your payment is approved, it is processed immediately and applied to any outstanding balance. Checking account payments are applied immediately but take 10 to 15 days to settle with the bank.

What happens if I miss a payment?

If your payment is late or you miss a payment, you will be notified of your policy’s pending cancellation and cancellation date. If your policy is cancelled, you will need to contact customer service at 844-788-0873 to discuss possible reinstatement of your policy.

What credit/debit cards can I use to pay my bill?

Can I use my checking or savings account to pay my bill?

You may add your checking account as the payment method on your policy if there have been no returned payments. We cannot accept payment through savings accounts.

Do you have payment plan options?

We offer a variety of payment plans, depending on the product/state. Reach out to your agent or our customer service team for more details.

How can I make a payment?

You can make a payment in three ways–through the Customer Portal, through your independent agent, or through our customer service team at 844-788-0873.

How do I file a claim?

How long does it take for an adjuster to contact me about my claim?

After submitting your claim, an adjuster will contact you, usually within 2-3 business days.

How do I check on the status of my claim?

You may check on the status of your claim by contacting our claims administrator at 844-788-0873, or by calling or emailing your assigned adjuster.