FAQs
Please reach out to your agent if you have questions that are not related to a renters insurance policy.
FAQ
Please reach out to your agent if you have questions that are not related to a renters insurance policy.
FAQ
Please reach out to your agent if you have questions that are not related to a renters insurance policy.
General
What are your operating hours?
- For Billing and Payments: Mon-Fri, 7 am-10 pm CST, Saturdays, 9 am-6 pm CST
- All other calls or to speak to a Licensed Agent: Mon-Fri, 8 am-5 pm CST
- Your agent may have different operating hours.
I am having trouble with the customer portal. Who do I contact?
- If you are having trouble with the customer portal, call us at 844-788-0873 or email us at customerservice@msimga.com.
How do I switch from paperless documents to paper statements?
- If you would like to be removed from paperless documents, please call us at 844-788-0873 or send an email to customerservice@msimga.com.
Where can I find my agent’s name and contact information?
- After you log in to your account, your agent’s information is in the policy summary section. It’s also listed on your policy documents.
Policy
Can I transfer my renters insurance policy to a new location?
- Moving in state: We are happy to issue you a new policy if you move to a new apartment within the same state of your previously covered apartment.
- To make this request, log in to your account and select “request policy change,” then “change address,” from the customer menu. Complete the eForm to submit your request for review. We will attempt to respond to your request within 2-3 business days. If this needs to be processed immediately, please contact your agent directly.
- Moving out of state: If your new resident location is in a different state than your current policy, you will need to cancel your current policy and have a new policy issued.
How do I make changes to my renters insurance policy?
- You can request policy changes or cancellations within the customer portal by selecting “policy change request” from the dropdown menu or by emailing us at customerservice@msimga.com. We will respond to your request within 2-3 business days.
What type of renters insurance policy changes can I make?
- Changes you can make within the portal:
- Payment information
- Password updates
- Make payments
- Changes you can request within the portal:
- Add an additional interest: ex. Property Manager
- Add an additional insured: ex. Spouse, Roommate
- Change of address
- Cancellations
- Contact information
How do I obtain a new renters insurance policy?
- If you would like to obtain a new policy please reach out to your agent, or call us at 844-788-0873.
Do you charge a cancellation fee?
No, we do not charge a cancellation fee. Our policy premiums are pro-rated. Any refund resulting from a cancellation will be credited to the last payment method used.
How do I add scheduled personal property to my renters insurance policy?
- To add scheduled property to your policy, please email us a description of the item you would like scheduled, along with pictures of the item. If the item is valued greater than $1,000, an appraisal or itemized bill of sale less than 1 year old, along with the photo, is required. If the item is valued at more than $5,000, an appraisal less than 60 days old or an itemized bill of sale is required, as well as a current photo. These items will need to be sent to us via email at customerservice@msimga.com before the coverage can be added.
- Florida Policyholders: If your policy is issued in Florida, scheduled personal property is not available.
How long is a renters insurance policy period?
- We offer a 12-month term. However, you may cancel at any point.
How do I renew my renters insurance policy?
- Policies renew automatically each year unless cancelled or non-renewed for a specific reason, including a request by you to cancel.
Billing
What are my payment options?
- If paying online, you may pay with a credit/debit card or checking account, not a savings account.
- Payment plans include annual, semi-annual, quarterly, or monthly payments. Always review your actual installment schedule for payment dates and amounts.
Can I pay the full amount online or make early payments?
- Yes, you can pay the full amount online by selecting “pay remaining balance” in the payment screen, or you can pay up to the next three installments.
Is my payment accepted immediately?
- If your payment is approved, it is processed immediately and applied to any outstanding balance. Checking account payments are applied immediately but take 10 to 15 days to settle with the bank.
What happens if I miss a payment?
- If you are late or miss a payment, you will be notified of this pending cancellation. Failure to pay your premium will result in your policy cancelling. You will need to contact customer service at 844-788-0873 to discuss possible reinstatement of your policy.
What credit/debit cards can I use to pay my bill?
- We accept Visa, MasterCard, Amex, and Discover.
Can I use my checking or savings account to pay my bill?
- You may add your checking account to your policy if there have been no returned payments. We do not accept payment by savings accounts.
Claims
How long does it take for an adjuster to contact me about my claim?
How do I check on the status of my claim?
- You may check on the status of your claim by contacting our claims administrator at 844-788-0873, or call or email your assigned adjuster.