TAMPA, Fla.— Dec. 10, 2024— MSI^TM, one of the largest independent managing general agencies (MGAs) in the United States, announced today its move to a new and larger customer service center in North Richland Hills, Texas. This expansion reflects the company’s significant growth, investment in the local community, and commitment to providing superior service to its insurance customers.

The new office, with more than 7,000 square feet, is nearly three times the size of its previous location in Keller, Texas. It features modern workstations, enhanced meeting areas, and upgraded technology to enable colleagues to continue its tradition of excellence in customer service. On average, this office fields 2,500 customer calls a day compared to 1,600 a day in 2023 and manages 1,500 pieces of customer mail a day, up from 650 a day last year.

“We’re excited to deepen our roots in the Fort Worth community and move into a space that better reflects the dynamic growth of our company,” said Tara Maples, Customer Service Manager at MSI. “This strategic move underscores our dedication to delivering fast, responsive service to our customers and to fostering a collaborative work environment that prepares us to meet the needs of our growing customer service team and our expanding customer base.” 

The relocation is designed to be seamless, with no disruption to current services for the company’s more than 1.5 million customers. MSI’s phone numbers and email addresses will remain the same, ensuring uninterrupted communication.

Founded in 2015, MSI offers an expanding suite of more than 20 insurance products and solutions across personal, commercial, and professional lines. It collaborates with insurance carriers to design and distribute insurance solutions through agents, brokers, and technology partners. The company employs more than 600 colleagues, with plans for continued growth.  

To explore career opportunities in the new Texas office or other open roles at MSI, visit Careers – MSI.

ABOUT MSI

MSI, the go-to-market brand name for Millennial Specialty Insurance, LLC, is one of the largest managing general agents (MGA) in the United States and an indirect subsidiary of The Baldwin Insurance Group, Inc. (“Baldwin”) (NASDAQ: BWIN). Offering more than 20 insurance products and solutions across personal, commercial, and professional lines, MSI thrives on solving challenges, delivering responsive service, and providing an easy insurance experience to its partners and more than 1.5 million customers. Combining deep underwriting expertise with (re)insurer risk capacity, MSI creates specialized insurance solutions that empower our distribution partners to meet customers’ unique needs. MSI is committed to delivering exceptional service and rapid resolutions to customers throughout the policy lifecycle and to building insurance better. Founded in 2015, MSI joined The Baldwin Group in 2019. For more information, please visit www.msimga.com.

ABOUT THE BALDWIN GROUP

The Baldwin Group, the brand name for The Baldwin Insurance Group, Inc. (NASDAQ: BWIN) and its affiliates, is an independent insurance distribution firm providing indispensable expertise and insights that strive to give our clients the confidence to pursue their purpose, passion, and dreams. As a team of dedicated entrepreneurs and insurance professionals, we have come together to help protect the possible for our clients. We do this by delivering bespoke client solutions, services, and innovation through our comprehensive and tailored approach to risk management, insurance, and employee benefits. We support our clients, colleagues, insurance company partners, and communities through the deployment of vanguard resources and capital to drive our organic and inorganic growth. The Baldwin Group proudly represents more than two million clients across the United States and internationally. For more information, please visit www.baldwin.com.

NOTE REGARDING FORWARD-LOOKING STATEMENTS 

This press release may contain various “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, which represent Baldwin’s expectations or beliefs concerning future events. Forward-looking statements are statements other than historical facts and may include statements that address Baldwin’s future operating, financial or business performance or Baldwin’s strategies or expectations. In some cases, you can identify these statements by forward-looking words such as “may,” “might,” “will,” “should,” “expects,” “plans,” “anticipates,” “believes,” “estimates,” “predicts,” “projects,” “potential,” “outlook” or “continue,” or the negative of these terms or other comparable terminology. Forward-looking statements are based on management’s current expectations and beliefs and involve significant risks and uncertainties that could cause actual results, developments and business decisions to differ materially from those contemplated by these statements.

Factors that could cause actual results or performance to differ from the expectations expressed or implied in such forward-looking statements include, but are not limited to, those described under the caption “Risk Factors” in Baldwin’s Annual Report on Form 10-K for the year ended December 31, 2023 and in Baldwin’s other filings with the U.S. Securities and Exchange Commission (the “SEC”), which are available free of charge on the SEC’s website at: www.sec.gov, including those risks and other factors relevant to Baldwin’s business, financial condition and results of operations. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, actual results may vary materially from those indicated. All forward-looking statements and all subsequent written and oral forward-looking statements attributable to Baldwin or to persons acting on Baldwin’s behalf are expressly qualified in their entirety by reference to these risks and uncertainties. You should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date they are made, and Baldwin does not undertake any obligation to update them in light of new information, future developments or otherwise, except as may be required under applicable law.

CONTACTS:

MEDIA RELATIONS
Anna Rozenich, Senior Director, Enterprise Communications, The Baldwin Group
630.561.5907 | anna.rozenich@baldwin.com

INVESTOR RELATIONS
Bonnie Bishop, Executive Director, Investor Relations, The Baldwin Group
813.259.8032  | IR@baldwin.com

MSI MEDIA RELATIONS
Mira Choi, Communications Manager, MSI
951.283.7801 | mira.choi@msimga.com